Periodically our system can offer our customers complete additional questionnaires and to participate in surveys. This is done both for the collection of demographic information, as well, and to identify the needs of our clients and also to assess the quality of services we provide.
We may also ask you to answer a variety of questions in order to check the security of your account. This information may be necessary for us in order to process your transactions, requests for a new password if you forget or lose your password. In order to protect against possible fraud and theft, we check all the information that you have provided to us. We use this information to provide you with security in time of use of our services, to process your transactions, as well as to ensure the overall security of customer service and improve the products and services provided by us. We provide access to personal information about our customers only for technical staff of the company, which it is required to efficiently and quickly perform queries to se rve our customers. If you are a registered user in cPAY system, your name, email address and account type may be displayed for other customers of Payeer system.
When sending or receiving funds via the cPAY payment system, we may ask you to provide information about every such transaction, including the total amount and the name of the user (sender). All this information is saved and is never disclosed without an official request. We also save all IP addresses used for logging in to your account. All of these measures aim to prevent fraud and theft.